03 Sep How to build positive communication with clients
1. When you are clinically trained, you know so much about the dis-ease, the disorder, problem, and body it can make you an expert in mental faculties and physiology, BUT this can often alienate your client. If you treat the person, not the problem, and then a session becomes more focal, more personalized and has potential to create positive change in the person’s life with far-reaching consequences. Merely questioning someone and giving advice can be experienced by the client as confronting, clinical, and can trigger a defensive state unless a positive therapeutic relationship is present.
3. Use this focused attention to be observant, and ensure privacy and confidentiality. Often seeking assistance is difficult for clients, they may have a belief around health care help that is fearful and defensive. So establishing trust through reassuring the person that they have a closed door, privacy and their records are kept safe is a great way to reinforce that important trust facet.
4. Open the floor to any questions they may have and offer them reassurance. No one likes to be spoken “at” and this also helps you to understand your client much more effectively. They may have questions that may arise as your session moves on that they didn’t have at the start. Ideas and questions often take time to bubble up to the conscious mind, so allow space within your time together to explore these together.
5. Choose your words wisely as regardless of the intention of your message the meaning of the words are subjective and open to personal interpretation.