How to build positive communication with clients





So many Wellness Practitioners underestimate positive communication, how it impacts on the client, the industry, and ultimately their own business. Establishing a secure connection with a client is fundamental to the change process. Good interpersonal skills are a necessary asset for any medical or psychological professional. Supporting clients to achieve life-enhancing measures is important. We have put together 7 Essential Tips To Building Positive Communication for Health Professionals!


1. When you are clinically trained, you know so much about the dis-ease, the disorder, problem, and body it can make you an expert in mental faculties and physiology, BUT this can often alienate your client. If you treat the person, not the problem, and then a session becomes more focal, more personalized and has potential to create positive change in the person’s life with far-reaching consequences. Merely questioning someone and giving advice can be experienced by the client as confronting, clinical, and can trigger a defensive state unless a positive therapeutic relationship is present.


2. Ways to foster a more interpersonal environment are to focus and give people the undivided attention they deserve because their story, history, and concerns are valid and real.  



3. Use this focused attention to be observant, and ensure privacy and confidentiality. Often seeking assistance is difficult for clients, they may have a belief around health care help that is fearful and defensive. So establishing trust through reassuring the person that they have a closed door, privacy and their records are kept safe is a great way to reinforce that important trust facet.
 

4. Open the floor to any questions they may have and offer them reassurance. No one likes to be spoken “at” and this also helps you to understand your client much more effectively. They may have questions that may arise as your session moves on that they didn’t have at the start. Ideas and questions often take time to bubble up to the conscious mind, so allow space within your time together to explore these together.




5. Choose your words wisely as regardless of the intention of your message the meaning of the words are subjective and open to personal interpretation. 

6. Make sure your body language is open and comfortable as a tense posture might create anxiety in a client, making them fearful to discuss what’s on their mind.



7. Above all do your utmost to be non-judgemental as it takes an immense level of vulnerability to open up to a wellness professional.
Following this advice, consultations and sessions should go smoothly, facilitating and building the bonds of a trusting therapeutic relationship between Wellness Practitioners and their clients.